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  • šŸ’ø The $2,000 Mistake Hiding in Your Treatment Menu

šŸ’ø The $2,000 Mistake Hiding in Your Treatment Menu

And how luxury spas lose more than money when this goes unnoticed

In partnership with

Welcome to another issue of the Glowelle Spark — your go-to newsletter for smart, sustainable spa growth.

Each edition is crafted to share practical, proven strategies that elevate client loyalty, boost revenue, and create a more elegant & profitable business behind the scenes

✨ In Today’s Issue…

We dive into the most overlooked gap in spa service menus that quietly drains profits, cheapens your brand, and sends high-end clients searching elsewhere.

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Master the art of high-impact campaigns in an era of AI-generated noise and declining attention spans

Have you watched the 3-part video series Luxury Spa Growth yet?

Learn how top spas are turning one-time visits into lifetime VIPs by clicking here! šŸ’Œ

 šŸšØ First, a Bold Truth:

Most luxury spa menus are unintentionally designed to attract bargain shoppers… instead of loyal VIPs.

They don’t reflect exclusivity.
They don’t guide behavior.
They don’t sell outcomes.

And worst of all?
They leave $2,000+ per month (per room!) on the table. šŸ’ā€ā™€ļø

šŸ’… Let Me Tell You a Quick Story…

One of our spa clients—we’ll call her Marina—ran a stunning space. Marble floors. Champagne facials. Scented like heaven itself.

But her treatment menu?
It read like a fast-food menu.
Thirty-five items. Tiny font. Packages stacked like a CVS receipt.

And the results?

  • Clients felt overwhelmed šŸŒ€

  • Her best treatments were buried 🪦

  • Her average order value was $112 šŸ¤Æ

So, we made one tiny change…

šŸ› ļø The Fix: The $2,000 Menu Makeover

We restructured her entire menu using the Luxury Ladder Method™—designed to elevate perception and increase spend per visit.

Here’s how it works šŸ‘‡

āœ… Step 1: Ditch the Price List. Sell the Transformation.

Clients don’t book ā€œ60-minute facials.ā€
They book glowing skin in 7 days.
They book confidence before their next event.

Swap this:

  • Microdermabrasion – 45 mins – $150

For this:

  • The Red-Carpet Reveal
    Brighten + lift tired skin before your next big moment ✨
    Includes enzyme exfoliation, hydration mask + champagne glow finish

🧠 People pay more when they understand the value, not the mechanics.

āœ… Step 2: Create Tiered Experiences

Think: Louis Vuitton never sells one bag.
They sell collections, stories, exclusivity.

Do the same.

Offer 3 experience tiers:

  • The Glow Edit – entry tier

  • The Signature Ritual – your brand-defining VIP treatment

  • The Elite Series – bundle of services sold as a result-driven journey

šŸ’” Clients spend more when they have premium options to aspire to.

āœ… Step 3: Feature Fewer, Better Services

Less is luxe.
Too many options = decision fatigue = lower bookings.

Refine your menu to 7–10 treatments.
Group by desired results:

  • Sculpt + Snatch

  • Glow + Go

  • Calm + Restore

  • Tighten + Brighten

🌟 When clients can scan for the outcome they want, they book faster—and higher.

āœ… Step 4: Add a "Concierge Picks" Section

Curate your top-performing or trending treatments.
Why? It guides choice, builds trust, and upsells without effort.

Bonus: Update this seasonally so your regulars always have something new to try šŸ’ā€ā™€ļø

āœ… Step 5: Use Luxury Language (Not Medical Jargon)

This is crucial. Your clients aren’t in a doctor’s office.
They want an experience—not a clinical checklist.

🚫 Instead of: ā€œBotulinum toxin treatment – 20 unitsā€
✨ Say: ā€œThe Smooth & Serene Refresh – softens expression lines with precise micro-dose enhancementsā€

Elegant. Clear. Elevated. šŸ’Ž

🧾 Here’s What Marina Got After Her Menu Makeover:

  • Average spend per client jumped from $112 → $195

  • 1 in 4 clients began choosing premium ā€œElite Seriesā€ bundles

  • Her front desk staff stopped discounting because the menu now sold the value

  • She generated $2,360 more per room in the first month

šŸŽÆ The Glowelle Lesson:

If your treatment menu looks like a buffet,
you’ll get buffet clients.

But if it looks like a couture catalog,
you’ll attract spa VIPs who book without asking for discounts.

Need Help Right Now?

Here are three actionable steps you can take today to boost your profitability and maximize the potential of your existing customer base.

  1. Watch our Luxury Spa Growth Series: 3 Free Videos

  2. Order my Free Book: Strategic Loyalty

  3. Order The Growth Accelerator Kit:

    It's the science of transforming a first-time visitors into lifetime VIPs who book regularly, spend more, and refer others to your spa without being asked.

    āž”ļø It's a proven system that works specifically for premium spas, even if you've tried "everything" before.

Keep Glowing
✨The Spark Crew